Refund policy

Refund & Return Policy

Happy Arch

Last updated: 18 July 2026

At Happy Arch, we want you to love your celebration. If something isn't right, this policy explains when and how you can return an item or request a refund.

Our Returns Window

You have 14 days from the date you receive your order to request a return. To be eligible, your item must be:

  • Unused and in the same condition you received it
  • In its original packaging, with all parts, seals, and inclusions intact
  • Accompanied by proof of purchase (order number or receipt)

Items That Cannot Be Returned

For hygiene and safety reasons, we cannot accept returns on:

  • Products that have been used, inflated, opened, or unsealed
  • Items marked as Final Sale or purchased at a clearance discount
  • Free gifts or promotional items

Because balloons and inflatable products are single-use once opened, please inspect your kit carefully before use.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or you received the wrong product, contact us within 48 hours of delivery with a photo of the item and packaging. We'll arrange a free replacement or a full refund — including any return shipping cost — at no charge to you.

How to Start a Return

  1. Email us at hello@happyarchme.com with your order number and the reason for return.
  2. We'll reply within 2 business days with return instructions and the return address.
  3. Pack the item securely and ship it back within 7 days of receiving instructions.

Please do not send items back before contacting us — returns sent without prior approval may not be accepted.

Return Shipping Costs

  • Damaged, defective, or wrong item: We cover return shipping.
  • Change of mind / no longer wanted: You are responsible for return shipping. Original shipping charges are non-refundable.

We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit back to us.

Refunds

Once we receive and inspect your return, we'll email you to confirm approval. Approved refunds are processed to your original payment method within 7–10 business days.

  • Card and online payments are refunded to the same card or account.
  • Cash on Delivery (COD) orders are refunded via bank transfer; we'll request your bank details when your return is approved.

Please note it may take additional time for your bank or card provider to post the refund to your account.

Exchanges

The fastest way to get a different item is to return the original (following the steps above) and place a new order once your return is approved.

Cancellations

You may cancel an order for a full refund as long as it has not yet been shipped. Email us as soon as possible at hello@happyarchme.com Once an order has shipped, our standard return policy applies.

Contact Us

Questions about a return or refund? We're happy to help.

Happy Arch Email: hello@happyarchme.com

Location: Dubai, United Arab Emirates